Pendown will package and post your order as soon as possible.Pendown uses a Royal Mail as its delivery service for physical goods – eBooks are delivered by emailPendown is located in a small Cornish village and as such posting takes place only Monday to Friday – excluding bank-holiday MondaysIt is Pendown policy to use recycled and / or recyclable materials for postage and packing whenever possibleGoods are packaged as well as possible to prevent damage in transitIf there is a problem with delivery, Pendown will contact you to give a new expected delivery time and confirm your order.With Pendown there is no ‘last stage’ added postage and packing costs – the price you see is the price you pay.****Sometimes, on multiple orders, there is a saving on postage costs when packed together – when this happens it is our policy to refund the difference – usually after delivery has been achieved** Customers living outside the UK – please go to Contact Pendown to request information on delivery prices for international destinations – thank you
PAYMENT INFORMATIONWhy Pendown uses Paypal – for YOUR Security.Shop with confidence: Paypal fraud protection covers you against unauthorised purchases made though Paypal, and we don’t share your purchase history or full card details with sellers.Control Spam: You can keep your email address confidential if you wish.Shop faster and safer online with Paypal.
Please remember if you have ordered multiple items please keep your paypal account open for at least one week from shipping as, if we are able to refund you some postage, the account still needs to be open to do this.Alternatively you may pay by cheque (allowing time for your cheque to be cleared before dispatch) or postal order. Please make out to Pendown Publishing and send to Radland, St. Dominick, Saltash, Cornwall. PL12 6TR enclosing the full title of the item ordered, your name and address for shipping and your email address* (*to notify you that the order has been dispatched – and for any problems or queries, only)Business customers may also arrange to pay by BACS, or by instant bank transfer; go to ‘contact Pendown’ to discuss this type of arrangement.Please note: Refunds on returned goods exclude the price of postage – see Postage and Returns for full details.