POSTAGE AND RETURNS
The price you see on the item page is the price you pay* - no nasty surprises of 'hidden' P&P added at checkout. Plus, often on multiple orders - there will be a postage refund - (see # below for details)
Orders of ebooks will be delivered via email within 2 days of purchase, with uploading instructions
# Sometimes, on multiple orders, there is a saving on postage costs when packed together - when this happens it is my policy to refund the difference - usually after delivery has been achieved. Please keep your paypal long enough for this to be done.
Customers living outside Mainland UK - please go to Contact Us to request information on delivery prices for international destinations - thank you
Overseas customers who wish to pay with any currency other than the British pound must Contact Pendown stating the order and asking for a Payment Request to be sent which will handle the currency differences
If your goods do get damaged in the post, please contact Pendown straight away. For the claims form we will need to know the date the parcel arrived and at what time, your home phone number, photographs of the packaging and the broken items, with a description of any damage to the packaging in the vicinity of the damage to the item, if at all possible, and for you to hold on to both packaging and damaged item for at least two weeks. I will replace the damaged item as soon as possible.
I am happy to accept returned goods with full refund in the following cases:
- Goods which differ substantially from those described
and with refund of value of goods, excluding postage, packaging and checkout fees, in the following cases:
- Unused, undamaged, unwanted items - in original packaging, if appropriate, (except personalised items) as per distance selling regulations.
Return postage is non-refundable
Please note: for any refund it is essential that you keep your paypal account open.
Before you return your goods, contact Pendown to obtain a Returned Materials Authorisation (RMA) number.
Returned items will not be accepted without an RMA number (see above)
Please be sure to enclose with the item a note with your name, address, reason for return and your RMA number